Refund policy

Last updated: September 15, 2026

Because many products from The King Lids are custom-made or personalized, all sales are final except when an item arrives defective, damaged, or different from what was ordered.

ELIGIBLE CLAIMS

We will review a replacement or refund request when:

• The item arrives damaged or defective.
• We produced the wrong product, size, color, design, or personalization.
• The item received is materially different from the approved order.

You must contact us at info@thekinglids.com within 7 calendar days of delivery. Please include your order number, a description of the problem, and clear photographs of the product, packaging, and shipping label.

NON-RETURNABLE ITEMS

We do not accept returns or exchanges for:

• Personalized, embroidered, printed, or custom-made products.
• Incorrect names, spelling, colors, sizes, or design details submitted or approved by the customer.
• Change of mind, buyer’s remorse, or an incorrect size ordered by the customer.
• Normal differences in thread color, placement, sizing, texture, or appearance resulting from screens, materials, or the production process.
• Products that have been worn, washed, altered, damaged after delivery, or used.
• Gift cards, clearance products, or final-sale products.

ORDER CHANGES AND CANCELLATIONS

Contact us immediately if you need to change or cancel an order. Once design preparation, personalization, embroidery, printing, or production has begun, the order cannot be changed or canceled.

APPROVED CLAIMS

If we approve your claim, we may offer:

• A replacement at no additional cost;
• A correction or repair when appropriate;
• Store credit; or
• A refund to the original payment method.

We may require the product to be returned before issuing a replacement or refund. Do not return an item without first receiving instructions from us.

REFUNDS

Approved refunds are submitted to the original payment method. Banks and payment providers may require 5–10 business days to post the refund after we process it.

SHIPPING ISSUES

If your package is lost or damaged during transit, contact us promptly. We may ask you to assist with a carrier claim. Packages marked “delivered” by the carrier are not automatically eligible for a refund; however, we will help you review the available tracking information and next steps.

CONTACT

Questions about an order or claim may be sent to:

The King Lids LLC
Email: info@thekinglids.com