Shipping policy

Last updated: September 15, 2026

The King Lids currently ships within the United States only.

PRODUCTION TIME

Most products are prepared, personalized, embroidered, printed, or produced within 7–10 business days after payment and receipt of all required order information.

Production time begins after we receive complete personalization instructions and, when applicable, approval of the design proof. Business days exclude Saturdays, Sundays, and holidays.

SHIPPING TIME

After production is completed, standard shipping generally takes an additional 3–7 business days.

Production and transit times are estimates, not guaranteed delivery dates. High-volume periods, weather, carrier disruptions, material availability, holidays, or custom-design revisions may cause delays.

SHIPPING COSTS

Available shipping services and charges are calculated and displayed during checkout based on the order, destination, and selected service.

TRACKING

When tracking is available, a shipping-confirmation email will be sent to the email address provided at checkout. Tracking information may take up to 48 hours to update after a label is created.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address.

Contact info@thekinglids.com immediately if you notice an error. We cannot guarantee that an address can be changed after production or fulfillment begins.

If an order is returned because of an incorrect or incomplete address, refusal, or failure to collect the package, the customer may be responsible for additional shipping charges before it is resent.

DELIVERY ISSUES

If tracking shows unusual delays, damage, or loss, contact us at info@thekinglids.com with your order number.

For an order marked delivered but not received, please:

• Confirm the shipping address;
• Check around the delivery location;
• Ask household members or neighbors;
• Contact the carrier; and
• Notify us promptly if the package remains missing.

A carrier’s “delivered” status does not automatically establish eligibility for a refund, but we will help review the situation and available claim options.

DAMAGED PACKAGES

Report visible damage or a defective product within 7 calendar days of delivery. Keep the item and packaging and provide photographs of the product, packaging, and shipping label.

INTERNATIONAL SHIPPING

We do not currently ship outside the United States.

CONTACT

Shipping questions may be sent to:

The King Lids LLC
Email: info@thekinglids.com